FAQ
FAQ
Common questions about launching your shop with D4 Connect.
- Who is D4 Connect for?
- Independent retailers in South Africa who want a branded online shop, not a listing on a shared marketplace. If you sell products or services and want checkout, online payments, and delivery handled for you, we’re a fit.
- Do I need my own domain?
- Shops start on a D4 Connect subdomain (for example yourshop.d4connect.com). A custom domain can be arranged when you’re ready.
- How long does launch take?
- It depends on catalog size and branding. After an initial call, we share a realistic timeline for your shop.
- What does it cost?
- Pricing depends on your shop. We’ll put together a plan that works for you after a short call. Pay gate fees are separate. See Pricing on the home page or email us for a quote.
- How do payouts work?
- Online payment at checkout uses the pay gate. Payouts settle to the merchant account on the gateway schedule. Funds are not held on the platform.
- Do I manage my own stock?
- Yes. You own your catalog and stock levels. You update products and inventory through your shop admin; we keep the storefront and checkout running.
- What about delivery?
- Shoppers see live shipping rates at checkout based on their address. We integrate with courier partners for booking and tracking. You’ll need a dispatch address on file for your shop.
- Can I use my existing brand and logo?
- Yes. Your storefront uses your branding: colours, logo, and copy. We launch it with you so it looks like your business, not a generic template.
- What support do I get after launch?
- We keep the platform running: hosting, checkout, payments, and delivery integrations. Day-to-day product and order management is yours through the shop admin. Reach us at d4-onboarding@rivubye.com for platform issues.
Contact
Get in touch
Tell us about your business.
- We’re onboarding independent retailers in South Africa.
- We aim to reply within 2 business days.